WITHDRAWAL /RETURN
You have the right to return the entire order or part of it within 14 days from the date you receive it. In case the reason for your return concerns one of the following, we undertake to bear the cost of returning the product, provided that the return has been made with the transport company that delivered the parcel to you:
- If with the proven fault of medi-shop.gr wrong or defective products were sold or mistakes were made in receiving the order, in the pricing, in the shipping, in the transport, in the packaging, etc.
- If the product has functional or quality defects and is covered by a guarantee from medi-shop.gr. This provision does not cover products that have third-party warranties, such as from the product manufacturer or his dealer.
For the return, you are obliged to fill in the "Return Form" (download it here) and send it together with the product’s receipt and the product in the condition in which you received it. In case the reason for return concerns a mistake of the company medi-shop.gr, the company undertakes to cover the expenses of the return only if the customer uses the same transport company that delivered the parcel. In case the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. If you wish to receive them from your place to return to the store, we undertake it with an additional charge of 5€ (Only for areas within Greece). After receiving the product, we will process your request immediately and we will inform you by e-mail about how to process it.
REPLACEMENT / CHANGE
The company provides the right of replacement in case the product you bought is considered defective. In case the consumer wants to change the respective product, he is obliged to return it to the company with a transport company (courier) and to place a new order. In this case, the return cost is borne by the consumer. If the reason for the return is a mistake of the company, the cost of the return is borne by the company.
In order for the purchased product to be returned, the customer must make sure that within 14 days from the delivery day, the product is in its original packaging in the same excellent condition in which it was received, includes the receipt and the completed "Return Form" (which can be downloaded here).
CANCEL ORDER
In case the online order has been completed and you wish to cancel it, please contact our company, so that we can further inform you about the cancellation procedure. Your order can be canceled if it has not already been processed by the company. In any other case, the consumer is charged with the shipping costs. You can cancel your order easy, by sending us an email at [email protected] or by phone at 210 220 1650.
For any questions, you can call us at +302810289224 / +302810286191.
The return address must be:
HALAMBALAKIS SA
Knossos 324
Postal code 71409
HERAKLION, Crete
NOTE:
For hygiene reasons, our company does not accept returns on products that come in direct contact with the skin (masks, underwear, sanitary ware, toilet seats, etc.) or custom-made products such as stethoscopes with name engraving and general products that can affect a person's personal hygiene.
All products returned to the company's stores and warehouses are subject to meticulous quality control. If a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right not to accept the change or return of the product in question