Product returns


You have the right to return your entire order or part of it within 14 days from the date you received it. In case the reason for your return concerns one of the following, we undertake to cover the cost of returning the product, provided that the return has been carried out with the same transport company that delivered the parcel to you:

  1. If, with the proven fault of, wrong or defective products were dispatched or other problems occurred when receiving the order, in the pricing, in the shipping, in the transport, in the packaging, etc.
  2. If the product has functional or quality defects and is covered by a guarantee from We do not cover products that have third-party warranties, such as from the product manufacturer or its dealer.

For the return, please first contact us by phone (+302810289224 or +302102201650) or by email ([email protected]), to inform us of the item or items you want to return. One of our partners will record your request and will provide you with a Return Material Authorization number (RMA) with which you can send us back the products.

In case the reason for return concerns a mistake of, we undertake to cover the expenses of the return only if you use the same transport company that delivered the parcel. In case you wish to return his order using a different shipping carrier, then the shipping costs are covered by you. In case you require us to pick up the order you wish to return from your location, there is an additional charge of 5€ (Only for areas within Greece). After receiving the product, we will process your request immediately and your will be updated via email about the rest of the procedure.

REPLACEMENT / CHANGE provides the right of product replacement in case the product you bought is considered defective. In case you want to change the respective product, you are required to return it back to us, following the return procedure as described above, and to place a new order. The return shipping cost is borne by you, unless the reason for the return is any of the two reasons described above, where the shipping cost is covered by

For the purchased product to be returned, you need to make sure that the product is in its original packaging in the same excellent condition in which it was received. In addition, before sending it back to us, you must contact us by phone (+302810289224 or +302102201650) or by email ([email protected]r), where you will inform us about the replacement/change of the product and we will give you the Return Material Authorization number (RMA).


In case your online order has been completed and you wish to cancel it, please contact us, so that we can further inform you about the cancellation procedure. Your order can be canceled if it has not already been processed by the company. In any other case, the consumer is charged with the shipping costs. You can cancel your order easily, by sending us an email at [email protected] or calling us at 210 220 1650.

For any questions, you can call us at +302810289224 / +302810286191.

The return address must be:


324, Knossou Avenue

Postal code 71409



Tel: +30281028924


For hygiene reasons, cannot accept returns on products that come in direct contact with the skin or the body (masks, underwear, sanitary ware, toilet seats, etc.) and general products that can affect a person's hygiene.

Additionally, cannot accept returns on custom-made products, such as stethoscopes or other products with name engraving.

All products returned to our stores and warehouses are subject to meticulous quality control. If a defect is found during the quality control of the returned product, the company should contact the consumer to resolve the issue and reserve the right not to accept the change or return of the product in question.